Wal’ajro, J., and Y. Aswariningsih. “The Influence of Corporate Image, Service Quality, and Word of Mouth on Patient Satisfaction and Its Implications on Patient Loyalty at the Pusri Medika Palembang Clinic: Pengaruh Citra Perusahaan, Kualitas Pelayanan Dan Word Of Mouth Terhadap Kepuasan Pasien Serta Implikasinya Pada Loyalitas Pasien Klinik Pusri Medika Palembang”. Media Ekonomi Prabumulih, vol. 8, no. 2, Dec. 2024, pp. 104-15, http://ejournal.unpra.ac.id/index.php/mep/article/view/267.