Pengelolaan Konflik dan Peran Business Manager Serta Implikasinya Pada Kinerja Karyawan Pada PT. Pinus Merah Abadi Cabang Prabumulih

Abstract

This study aims to analyze the impact of conflict management and the role of business managers on employee performance and to find out the conflict management carried out by business managers at PT. Eternal Red Pine Prabumulih branch. This type of research is qualitative descriptive, data collection techniques used through Observation, Interviews, and Documentation. There are three analysis methods used, namely Data Reduction, Data Display and Verification. As a validation / validity of the research data that has been collected, a data triangulation technique is carried out. This data triangulation is carried out by combining and describing the results of observations, informant interviews, and documentation. The results of the study show that effective conflict management on employee performance implements SOPs that have been adjusted to the company's instructions, and the role of business managers as company leaders has analytical skills, communication skills, courage, decision-making and listening to complaints against employees and employees who have carried out their performance is assessed from the SOP of work results, neatness of work, quantity of work targeted by the company, Running promos in the market, programs are well delivered in stores and the sales team has the initiative to be able to provide the best service to customers.